Terms of Business & Coaching Service Agreement

1. These Service Terms 2. Information About Us 3. How We May Use Your Personal Information 4. Your Contract with Us 5. Details of Your Programme 6. Coaching, Doctor Review and Informational Tools 7. Price and Payment 8. Cancellation and Refunds 9. Our Responsibility for Loss or Damage Suffered by You 10. Written Communication 11. Your Account 12. Acceptable Use 13. Intellectual Property 14. Complaints 15. Other Important Terms 16. Definitions Schedule A — Items Requiring Confirmation Before Publication Annex 1 — Model Cancellation Form

1.1 - These terms of service (“Service Terms”), together with our Privacy Policy, set out the basis on which ASOHP Ltd (“ASOHP”, “we”, “us”, “our”) supplies the ASOHP healthspan programme and related products to you (the “Service” or “Services”) via our website at www.asohp.co.uk (the “Site”) and our platform (the “App”). 1.2 - By creating an account, subscribing to a programme, or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these Service Terms and the Privacy Policy. These Service Terms form a legally binding contract between you and ASOHP. 1.3 - You must be at least eighteen (18) years of age, ordinarily resident in the United Kingdom, and have the legal capacity to enter into a binding contract in order to use the Services. By agreeing to these Service Terms you confirm that this is the case. 1.4 - Please read these Service Terms carefully before subscribing. They explain who we are, how we provide the Services to you, how we may change or terminate our contract with you, what to do if there is a problem and other important information. 1.5 - If you do not agree to these Service Terms, you must not use the Services. 1.6 - We may update these Service Terms from time to time. Where a change is material to your existing contract with us, we will give you reasonable advance notice by email or in-app message before it takes effect, and you will be told how to end your contract if you do not agree to the change. The version in force is the version published on the Site at www.asohp.co.uk.

2.1 - ASOHP Ltd (company number 16883867) is incorporated in England and Wales. Our registered office is at 3A Evolution, Wynyard Business Park, Wynyard, Durham, TS22 5TB. 2.2 - If we need to contact you for any reason we will do so by email, in-app message, telephone or post to the contact details registered in your customer account. When we say “writing” or “written” in these Service Terms, this includes emails and other electronic written formats. 2.3 - You must let us know without undue delay if any of the following change: your legal name, email address, mobile telephone number, postal address, or the payment card details registered against your account.

IMPORTANT — WE DO NOT PROVIDE EMERGENCY MEDICAL SERVICES. The Services do not involve the provision of medical services and must not be used in an emergency or in place of your local general practitioner (GP). IF YOU OR SOMEONE YOU ARE ASSISTING IS IN AN URGENT OR EMERGENCY SITUATION, DIAL 999 OR ATTEND YOUR NEAREST A&E IMMEDIATELY. Call 999 in any critical or life-threatening situation, including (but not limited to): difficulty breathing, severe bleeding that cannot be stopped, severe chest pain, loss of consciousness, acute confused states, seizures that do not stop, suspected heart attack or stroke. For non-emergency medical concerns, contact NHS 111 or your registered GP. If you have ongoing medical conditions or concerns, you must consult your GP — ASOHP is not a substitute for professional medical care.

3.1 - We use the information you give us, and information generated through your use of the Services, to deliver the Services, provide a personalised coaching experience, process your payments, and send you service messages relating to your account. 3.2 - Our Privacy Policy sets out, in detail, the personal data we collect and how we use, share, store and protect it — including the lawful bases on which we rely under UK Data Protection Law. The Privacy Policy is published at www.asohp.co.uk/privacy and forms part of these Service Terms by reference. You must read it before subscribing. 3.3 - By agreeing to these Service Terms you confirm that the information you provide to us is true, accurate and complete, and that you will keep it up to date. The accuracy of biomarker and assessment outputs depends on the accuracy of the information you give us — for example, your date of birth and sex assigned at birth, which are used by our laboratory and assessment partners for clinical reference range interpretation.

4.1 Formation of the contract 4.1.1 - Your contract with us is formed when we confirm your subscription to a programme by email. We may decline to accept a subscription, in which case we will refund any payment taken in full. 4.1.2 - Subscriptions may be declined or delayed where we are unable to verify your identity, where we have unexpected limits on capacity, where there is a manifest error in the price or description, or where we reasonably believe the Services are not suitable for you (for example, where information you have provided indicates that you should consult a GP or specialist before participating). 4.1.3 - Refunds (where due) will normally be processed within 14 working days of the relevant trigger event to the same payment method used to pay.

4.2 Where the Services are delivered 4.2.1 - We currently offer the Services only to customers ordinarily resident in the United Kingdom. Blood biomarker sample collection, DEXA scans and VO2 max assessments are delivered at UK-based partner clinics. 4.2.2 - We do not accept liability for any onward arrangements made by you or by third parties outside our control (for example, your travel to and from a partner clinic).

4.3 Identity verification and Strong Customer Authentication 4.3.1 - To help protect against fraud and to comply with our legal obligations, we may ask you to provide proof of identity (such as a valid photo ID) at any stage of your subscription. Delay or refusal to provide adequate proof of identity may result in delay or cancellation of your subscription. 4.3.2 - Card payments are subject to Strong Customer Authentication (“SCA”) where required by law. Recurring monthly instalments under the same subscription will generally not require fresh SCA where the original payment was completed with SCA.

IMPORTANT — WE DO NOT PROVIDE MEDICAL ADVICE OR DIAGNOSIS. The Services are wellness and lifestyle coaching services. They are not, and are not intended to be, medical services.

4.4.1 - ASOHP does not provide medical advice, diagnosis, treatment, or professional clinical opinions through the Services. 4.4.2 - Where a GMC-registered doctor reviews your blood biomarker results and provides written observations or recommendations (see Section 6), that doctor’s review is provided in their own professional capacity. The doctor’s review and recommendations are not a substitute for ongoing care by your own GP, and ASOHP does not become responsible for your medical care by arranging this review. 4.4.3 - Use of the Services does not create a doctor-patient relationship between you and ASOHP. Where a doctor-patient relationship arises between you and the reviewing GMC-registered doctor, that relationship is independent of ASOHP. 4.4.4 - You must not use the Services to seek emergency medical care or to substitute for treatment of any medical condition. You must continue to consult your own GP and specialist healthcare providers for all matters relating to your medical care, diagnosis and treatment. 4.4.5 - To the fullest extent permitted by law, you agree that your use of the Services, and any reliance on information, results or recommendations provided through them, is at your own risk. We are not responsible for any decisions you take based on information provided through the Services.

5.1 Programme structure 5.1.1 - ASOHP operates a 12-month healthspan programme (the “Programme”). On subscribing, you commit to a single 12-month contract paid in monthly instalments. The Programme does not auto-renew at the end of 12 months — if you wish to continue, you must actively re-subscribe. 5.1.2 - The Programme includes the following, each of which is personal to you and may not be transferred, sold, or shared with any other person: (a) Two assessment cycles. One cycle is delivered at the start of the Programme, and a second cycle is delivered partway through to track progress. Each assessment cycle comprises: (i) a venous blood biomarker test (delivered through our laboratory partners Randox Laboratories Ltd or Clinilabs); (ii) a DEXA body composition scan; and (iii) a VO2 max cardiovascular assessment. DEXA and VO2 max assessments are delivered through our physical assessment partners My Vital Metrics and BodyView. (b) Written GMC-registered doctor review of your blood biomarker results, with written observations and recommendations available to you in the App. See Section 6.2. (c) 1:1 coaching with an ASOHP coach, comprising scheduled coaching sessions and on-demand messaging with your coach through the App (typed messages and voice notes). Video coaching sessions are planned for a future release. (d) App access to ASOHP’s healthspan content library, tracking tools and your personalised plan. 5.1.3 - The composition of the Programme may change from time to time. Material changes affecting an existing Programme will be communicated to you in advance under clause 1.6.

5.2 Onboarding 5.2.1 - Following confirmation of your subscription, you will be invited to complete an onboarding health questionnaire and to schedule your first assessment cycle. The questionnaire collects information about your medical history, lifestyle, current health and goals. The questionnaire is not diagnostic and does not constitute medical advice. 5.2.2 - You acknowledge and agree that: (a) the accuracy and usefulness of the Programme depend on the accuracy and completeness of the information you provide; and (b) you will inform your ASOHP coach of any significant change in your health during the Programme.

5.3 Assessments 5.3.1 - Blood biomarker results are produced by our laboratory partner from a venous blood sample collected at a partner clinic. Reference ranges are interpreted based on the personal information you provide (in particular date of birth and sex assigned at birth). You acknowledge that: (a) a blood sample may, occasionally, produce results that are incomplete or that require re-testing; and (b) ASOHP does not guarantee the precision or completeness of any individual biomarker result. Where a result is incomplete or anomalous, we will work with the laboratory to arrange a re-test where appropriate. 5.3.2 - DEXA scan and VO2 max assessment results are produced by our physical assessment partners. ASOHP makes the results available to you in the App and they form part of the inputs reviewed by your ASOHP coach. 5.3.3 - Both assessment cycles must be used within your active 12-month Programme. Assessments are scheduled at our reasonable discretion in consultation with you, having regard to the optimal cadence for tracking progress. If you do not attend a scheduled assessment, we will offer to reschedule it once at no additional charge; further missed assessments may not be rescheduled and will be treated as forfeited. Unused assessments at the end of the Programme expire and cannot be carried over, credited or exchanged for cash, refund or other services.

5.4 Third-party partners 5.4.1- As part of the Programme we arrange services with the following third-party partners (the “Partners”): (a) Randox Laboratories Ltd and Clinilabs — laboratory partners for blood biomarker testing. (b) My Vital Metrics — physical assessment partner (DEXA and Vo2 max). (c) BodyView — physical assessment partner (DEXA and Vo2 Max). 5.4.2 - By subscribing to the Programme, you authorise us to share the information necessary to arrange and deliver these services with the relevant Partner. The lawful bases on which we rely, and the safeguards in place, are set out in the Privacy Policy and in the Data Sharing Agreements we hold with each Partner. 5.4.3 - Partners may change from time to time. We will give you reasonable notice of any change of Partner that materially affects how the Programme is delivered to you, before the change takes effect.

PLAIN ENGLISH SUMMARY. Your ASOHP coach is a wellness coach, not a doctor. The GMC-registered doctor who reviews your blood test results is a doctor acting in their own professional capacity as a sole trader. The App contains educational content. Nothing in the Programme — whether from your coach, the doctor’s written review, or the App — is a substitute for ongoing medical care from your GP or specialist.

6.1 ASOHP coaching 6.1.1 - Your ASOHP coach is allocated to you at the start of the Programme. Your coach provides 1:1 wellness coaching through a combination of scheduled coaching sessions and on-demand messaging through the App (typed messages and voice notes). 6.1.2 - Your coach provides lifestyle and behavioural guidance focused on healthspan and wellbeing. Your coach does not provide medical advice, diagnosis or treatment, and does not prescribe or recommend medications. Coaching does not create a doctor-patient relationship. 6.1.3 - We may need to change your allocated coach during the Programme (for example, where a coach leaves ASOHP, is unavailable, or where a change is appropriate to the coaching relationship). We will let you know in advance where reasonably practicable and arrange a smooth handover. 6.1.4 - If you feel that the Programme is not appropriate for you or that you require clinical care, your coach will be expected to say so and to suggest you consult your GP or another appropriate healthcare provider. The coaching relationship may be paused or ended in these circumstances at our reasonable discretion.

6.2 GMC-registered doctor review of blood tests 6.2.1 - Each blood biomarker test in the Programme includes a written review by a GMC-registered doctor engaged by ASOHP as an independent contractor operating as a sole trader. The doctor reviews your biomarker results considering the limited information shared with them (your blood test results and basic demographic information needed for clinical interpretation), and provides written observations and any recommendations in the App. 6.2.2 - The doctor’s review is provided in writing only. The Programme does not include a live consultation, examination or ongoing care from the doctor. The doctor does not become your treating physician by reviewing your results. 6.2.3 - The GMC-registered doctor is an independent data controller in respect of any clinical record they maintain of the review under their professional regulatory obligations. ASOHP and the doctor operate under a written Data Sharing Agreement that sets out how your data is shared between us, the lawful bases on which each of us relies, and our respective responsibilities. The Privacy Policy explains the relationship in more detail. 6.2.4 - If the doctor’s review identifies a result or pattern that the doctor considers warrants clinical attention (for example, urgent referral to your GP), the doctor will say so clearly in the written review. It is your responsibility to act on a recommendation to consult your GP. ASOHP and the doctor are not responsible for any consequences arising from your decision not to act on such a recommendation. 6.2.5 - If you wish to raise a complaint about the doctor’s review specifically, see Section 14.

6.3 App content and informational tools 6.3.1 - The App contains educational content, tracking tools and your personalised plan. Educational content is general in nature and may not be appropriate for every individual. 6.3.2 - The Services do not currently use artificial intelligence, machine learning or automated decision-making in any customer-facing feature. If we introduce any such feature in future, we will update these Service Terms and the Privacy Policy first, and we will tell you what is changing before the new feature affects you. 6.3.3 - The Services do not currently integrate with wearables, connected devices or third-party health apps. If we introduce any such integration in future, we will update these Service Terms and the Privacy Policy first.

6.4 Honest expectations 6.4.1 - ASOHP does not promise any particular health outcome. Individual results vary widely and depend on many factors outside our control. The Programme is designed to support you in making informed, sustainable lifestyle changes; the value you obtain depends in significant part on your engagement with the Programme. 6.4.2 - You acknowledge that information, results and recommendations provided through the Services are informational only and that you remain responsible for seeking independent medical advice where appropriate. To the fullest extent permitted by law, we are not liable for any loss or damage arising from reliance on informational content provided through the Services.

7.1 - The price of the Programme will be confirmed to you in writing at the point of enrolment, before you commit to a subscription. No VAT is charged as ASOHP Ltd is not VAT registered. The Programme is paid in 12 monthly instalments over the 12-month Programme period. The first instalment is taken on subscription; subsequent instalments are taken automatically on the same date each month. 7.2 - Payments are processed by Stripe. We do not store full card details on our systems. Your payment data is processed by Stripe and is subject to Stripe’s own terms and privacy policy. 7.3 - If a monthly instalment fails (for example, because your card has expired or has insufficient funds), we will notify you and attempt the payment again within a reasonable period. If payment continues to fail after reasonable attempts to collect it, we may suspend or end your subscription under Section 8. 7.4 - We take care to ensure that pricing is correct. If we discover a manifest error in the price of the Programme you have subscribed to, we will contact you before continuing to take payment and you may choose whether to continue with the corrected price or end the contract for a full refund of amounts already paid. 7.5 - If you believe a charge is wrong, please contact us at hello@asohp.co.uk promptly so we can investigate.

8.1 14-day cooling-off period (Consumer Contracts Regulations 2013) 8.1.1 You have a statutory right to cancel your subscription within 14 days of the day after we confirm your subscription, without giving any reason (the “Cooling-off Period”). To exercise this right, please contact hello@asohp.co.uk and tell us clearly that you wish to cancel. You may use the model cancellation form set out at the end of these Service Terms but you do not have to. 8.1.2 If you cancel during the Cooling-off Period and you have not yet had a blood biomarker test or a DEXA/VO2 max assessment performed under the Programme, we will refund all amounts you have paid, normally within 14 days.

MPORTANT — EARLY PERFORMANCE OF THE SERVICES. If you ask us (by express request) to begin performing the Services during the Cooling-off Period — for example, by booking and attending a blood test, DEXA scan or VO2 max assessment, or by having a coaching session within the first 14 days — you acknowledge and agree that: (a) your right to cancel under the Cooling-off Period may be lost in respect of any service that has been fully performed at your request before the Cooling-off Period ends; and (b) where the contract is partially performed at the time you cancel, we may deduct an amount in proportion to what has been delivered, calculated against the total contract price. This reflects regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You are not required to ask for early performance and may choose to wait until the 14-day Cooling-off Period has expired before any service is delivered.

8.2 Cancellation after the Cooling-off Period 8.2.1 - You may end your subscription at any time after the Cooling-off Period by contacting hello@asohp.co.uk. Cancellation takes effect on confirmation by us. 8.2.2 - Where you cancel after the Cooling-off Period: (a) we will stop billing future monthly instalments from the next billing date after cancellation takes effect; (b) we will calculate a pro-rated refund of amounts already paid that relate to the unused portion of the Programme; (c) from that pro-rated amount, we will deduct the list price of any assessments (blood test, DEXA scan or VO2 max assessment) that have been delivered to you at the date of cancellation. The current list prices are: blood biomarker test £195; DEXA body composition scan £120; VO2 max cardiovascular assessment £129; coaching session [TO INSERT ONCE CONFIRMED]. We will tell you the deduction figures in writing before they are applied; (d) if the deduction exceeds the pro-rated refund, no refund is due, but no further amounts will be charged; (e) your access to the App, your coach, and any further assessments will end on the date your subscription ends. We will tell you that date in writing. 8.2.3 Where you cancel because we are in material breach of these Service Terms, or because we have made a material change under clause 1.6 that you do not accept, you are entitled to a full pro-rated refund of unused amounts without any deduction for assessments already delivered, and your legal rights are not affected.

8.3 When we may end your subscription 8.3.1 - Immediate termination. We may end your subscription immediately, on written notice to you, where: (a) you are in material breach of these Service Terms (including any breach of clause 12 acceptable use); (b) we reasonably suspect fraud or other unlawful conduct in connection with your subscription; (c) you have failed to pay a monthly instalment and have not remedied that failure within a reasonable period after we have asked you to; or (d) we reasonably believe that continued participation in the Programme is not appropriate for you on safeguarding or duty-of-care grounds. 8.3.2 - Termination on notice. We may end your subscription for any other reason on at least 30 days’ written notice to you. Where we end your subscription on notice, we will refund the pro-rated unused portion of any amounts you have paid, without deducting the list price of assessments already delivered. 8.3.3 - If we end your subscription under clause 8.3.1 (other than for non-payment), we may at our discretion refund the pro-rated unused portion subject to deduction of the list price of assessments already delivered, in line with clause 8.2.2(b) and (c). For termination for non-payment, no refund is due. 8.3.4 - Termination of your subscription does not affect rights and obligations that, by their nature, are intended to continue (for example, in relation to data we are legally required to retain, intellectual property and limitation of liability).

9.1 - If we fail to comply with these Service Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. 9.2 - We do not exclude or limit in any way our liability where it would be unlawful to do so. This includes liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015 (including your rights to services performed with reasonable care and skill, services performed within a reasonable time where no time is agreed, and any product element being of satisfactory quality, fit for purpose and as described); and (d) any other liability that cannot lawfully be limited or excluded. 9.3 - The Services are supplied for personal, domestic and private use only. If you use the Services for any commercial, business or re-sale purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 9.4 - Liability cap. Subject to clause 9.2 (which lists things we cannot limit) and clause 9.3 (business losses), our total liability to you in connection with the Services in any 12-month period is limited to the total amount you have paid to ASOHP under your subscription in the 12 months preceding the event giving rise to the claim. This cap reflects the value of the contract between us and is intended to be fair and reasonable. 9.5 -We are not responsible for any loss or damage that arises from: (a) your failure to follow reasonable instructions or recommendations given through the Services (for example, a written recommendation by the GMC-registered doctor that you consult your GP); (b) your reliance on informational content from the Services for medical, diagnostic or emergency purposes contrary to clauses 4.4 and 6.4; (c) the actions or omissions of a third-party Partner, a payment processor or another third party not under our reasonable control, save where we are required by law to be responsible; (d) events outside our reasonable control (including pandemics, power or internet outages, supplier failures, industrial action) where we have taken reasonable steps to mitigate the impact. 9.6 - Where any element of the Services is provided through a third-party Partner, we act as facilitator. We are not the clinical provider of any Partner-delivered element of the Services. The Partner remains responsible for the clinical or technical quality of their own service.

10.1 - Applicable law sometimes requires that certain information or communications be in writing. When using the Services, we will contact you primarily by email or in-app message, or by posting notices in the App or on the Site. You agree to this electronic means of communication and acknowledge that all contracts, notices and information we provide to you electronically comply with any legal requirement for such communications to be in writing. 10.2 - Notice you give us under these Service Terms must be sent to hello@asohp.co.uk. 10.3 - This clause 10 does not affect your statutory rights.

11.1 - You are responsible for keeping your account credentials confidential and for any activity on your account. If you suspect that someone has accessed your account without your permission, you must let us know as soon as possible by contacting hello@asohp.co.uk. 11.2 - Multi-factor authentication (MFA) is planned for implementation before full public launch and is not yet available during the pre-launch testing phase. Once MFA is available, we strongly recommend you enable it. Account features may from time to time require MFA to be enabled. 11.3 - You must not share your account with any other person. Your subscription and all Programme entitlements (assessments, coaching, doctor review) are personal to you. 11.4 - We may suspend access to your account where this is reasonably necessary on security grounds, to investigate suspected breach of these Service Terms, or to comply with our legal obligations. Where reasonably practicable we will tell you in advance. 11.5 - You must keep your account information up to date. In particular, you must let us know without undue delay if any of the following change: your legal name, email address, mobile telephone number, postal address, or registered payment card details.

12.1 - You agree that when using the Services you will not: (a) use the Services for any unlawful purpose, including any purpose that breaches another person’s intellectual property, privacy or other rights; (b) transmit to your coach or through the App any content that is abusive, harassing, threatening, defamatory, hateful or which contains incitement to violence; (c) attempt to gain unauthorised access to any part of the Services, the App or our infrastructure, including by attempting to bypass security controls or by introducing any malware; (d) use the Services in a way that could damage, disable, overburden or impair the Services or interfere with any other user’s use; (e) scrape, crawl, harvest or systematically extract content from the Services other than as expressly permitted by us; (f) share or resell access to your account or any element of the Programme, or use the Services on behalf of any other person; (g) use the Services for any commercial purpose, including by re-publishing or commercialising educational content provided in the App; or (h) impersonate any person or misrepresent your identity or affiliation with any person, in particular when interacting with your ASOHP coach or with any Partner. 12.2 - If you become aware of any misuse of the Services or any security vulnerability, please tell us at hello@asohp.co.uk so we can investigate. 12.3 - Material breach of this Section 12 may result in immediate termination of your subscription under clause 8.3.1.

13.1 - All intellectual property rights in the Services — including the App, the Site, content published by ASOHP, software, branding, logos, designs and documentation — are owned by or licensed to ASOHP. You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Services for personal use during the term of your subscription, in accordance with these Service Terms. 13.2 - You retain ownership of the content you submit to the Services (for example, your questionnaire responses, messages to your coach, voice notes, and any photos you choose to upload) (“Your Content”). You grant ASOHP a non-exclusive, royalty-free licence to use Your Content solely to provide the Services to you and to perform our obligations under these Service Terms. We will use Your Content only as set out in the Privacy Policy. 13.3 - Where we publish anonymised, aggregated insights derived from customer data for the purposes of improving the Services or contributing to the healthspan literature, we will only do so on a basis that does not identify any individual customer. Anonymised aggregate data is not personal data and is not subject to the Privacy Policy. 13.4 - You must not copy, modify, distribute, sell, sub-licence or commercially exploit any part of the Services or any content published by ASOHP except as expressly permitted by us in writing. 13.5 - Limited feedback you give us (suggestions, comments, ideas) may be used by us to improve the Services without obligation to you. We will not use your name or identifying information in connection with feedback without your separate consent.

14.1 How to make a complaint 14.1.1 - If you are unhappy with any aspect of the Services, we want to hear from you. Please contact us in the first instance at hello@asohp.co.uk, setting out the nature of your complaint and what you would like us to do. We will acknowledge your complaint within five (5) working days. 14.1.2 - We will investigate your complaint and respond substantively within a reasonable period — normally within twenty (20) working days. Where a complaint is more complex and a substantive response will take longer, we will tell you so and keep you updated.

14.2 - If you are not satisfied with our response 14.2.1 - If you are not satisfied with our response, you may escalate the complaint in writing to the Director of ASOHP Ltd at hello@asohp.co.uk, marking your email for the attention of the Director. The Director will review the complaint independently and respond within twenty (20) working days. 14.2.2 - ASOHP does not currently participate in any alternative dispute resolution (ADR) scheme. If after our internal complaints process you remain dissatisfied, you retain your statutory right to bring legal proceedings in the courts of England and Wales (Section 15.5). If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

14.3 Specific complaints 14.3.1 - Complaints about the GMC-registered doctor. If your complaint relates to the GMC-registered doctor’s review of your blood test results, we will signpost you to the doctor’s own complaints process where appropriate. You also have the right to complain about a GMC-registered doctor directly to the General Medical Council (www.gmc-uk.org). Where the complaint affects ASOHP’s arrangements for engaging the doctor (rather than the doctor’s clinical conduct), we will handle it under our own process. 14.3.2 - Complaints about a Partner. If your complaint relates to a service delivered by a Partner (Randox, Clinilabs, My Vital Metrics or BodyView), we will work with the Partner to resolve it. The Partner may have its own complaints process, and we will tell you what that is. 14.3.3 - Complaints about how we handle your personal data. If your complaint relates to how we handle your personal data, please raise it with us first using the process above. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — telephone 0303 123 1113 — www.ico.org.uk/make-a-complaint. You may complain to the ICO at any time, but we would appreciate the chance to address your concerns first.

15.1 - Assignment. We may transfer our rights and obligations under these Service Terms to another organisation (for example, on a business reorganisation or sale). Where we do so, we will tell you in writing and will ensure that the transfer does not affect your rights under this contract. You may not transfer your rights or obligations under these Service Terms to another person without our written consent. 15.2 - Third parties. This contract is between you and ASOHP Ltd. No other person has any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999. 15.3 - Severability. Each paragraph of these Service Terms operates separately. If any court or competent authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect. 15.4 - No waiver. If we delay taking steps against you in respect of a breach of these Service Terms, that will not prevent us from taking steps against you at a later date or in respect of a subsequent breach. 15.5 - Governing law and jurisdiction. These Service Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales have non-exclusive jurisdiction to settle any such dispute or claim. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. 15.6 - Entire agreement. These Service Terms, together with the Privacy Policy and any other policies published on the Site or in the App and referenced in these Service Terms, constitute the entire agreement between you and ASOHP in relation to the Services. They supersede any prior agreements, representations or understandings. 15.7 - Events outside our reasonable control. If our ability to provide the Services is affected by an event outside our reasonable control (for example, severe weather, pandemic, power outage, the failure of a Partner), we will tell you as soon as possible and take reasonable steps to minimise the effect on you. Where such an event materially affects delivery of the Programme, we will arrange a fair adjustment (for example, rescheduling an assessment or extending the Programme by an equivalent period).

In these Service Terms, the following terms have the meanings set out below.

Term Meaning App The ASOHP platform, accessible via web browser, including any updates we make available to you. Cooling-off Period The 14-day period during which you have a statutory right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as described in Section 8.1. ICO The Information Commissioner’s Office — the UK’s independent regulator for data protection. Partners Randox Laboratories Ltd and Clinilabs (laboratory partners), My Vital Metrics and BodyView (physical assessment partners). Partners may change from time to time on notice to you. Privacy Policy ASOHP’s privacy policy as published from time to time at www.asohp.co.uk/privacy. Programme The ASOHP 12-month healthspan programme described in Section 5. Service Terms These terms of service, as updated from time to time in accordance with Section 1.6. Services The healthspan and lifestyle coaching services we provide through the Site and the App, including the Programme. Site The ASOHP website at www.asohp.co.uk. UK Data Protection Law The Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”) as it forms part of UK law, together with any supplementary regulations and binding ICO guidance issued under either of them. Your Content Content you submit through the Services, as described in Section 13.2.

Ref Item Notes 1 Effective date Insert the date these Service Terms take effect before publication. 2 Programme price (Section 7.1) Confirm the monthly instalment amount. These Terms state the price is confirmed at enrolment. No VAT applies. 3 Coaching session list price (Section 8.2.2(c)) Confirm the per-session list price for use in cancellation deduction calculations. 4 Privacy Policy URL (Section 3.2) Confirm the final URL at which the Privacy Policy is published (currently referenced as www.asohp.co.uk/privacy).

You may use this form if you wish to cancel your subscription during the 14-day Cooling-off Period (Section 8.1). You do not have to use it.

To: ASOHP Ltd, 3A Evolution, Wynyard Business Park, Wynyard, Durham, TS22 5TB Email: hello@asohp.co.uk I/We* hereby give notice that I/we* cancel my/our* contract for the supply of the following service: ___________________________________________________________________________ Ordered on / Received on*: _______________________________________________ Name of consumer(s): ____________________________________________________ Address of consumer(s): _________________________________________________ ___________________________________________________________________________ Signature of consumer(s) (only if this form is notified on paper): _______________ Date: _______________________________________________________________________